FAQs

Frequently asked questions

I am homeless, will I be a high priority? 

  • Homelessness is not a high priority for social housing, so you should speak to our team if you are homeless, or threatened with homelessness, and we can provide advice and guidance on preventing your homelessness

How long does it take to be offered a property?

  • The time it can take to be offered does vary. Those with a higher priority band, with have have shorter wait times. Those needing larger properties, 3 bed or greater, will face a longer wait. If you choose to conisder particular areas of the borough, or property types, such as houses and not flats, then you will also face a longer wait. To minimise the time you wait, we would recommend that you bid on all suitable properties, in all areas across the borough.

Do I have to accept a property if I am nominated?

  • No you do not. Our scheme is a choiced based scheme, and you are entitled to reject up to three properties within a 12 month period. If you reject a suitable property, you will be given a strike. If you get three strikes within a 12 month period, your banding will be reduced to band 4. IF YOU ARE HOMELESS, you will be made one offer of suitable accommodation, and rejection of it will end your homeless duty, but will also reduce your priority within the scheme.

What happens if I do not submit documents with my registrations?

  • If you do not provide required documents within two weeks of your registration, you application will be closed. You will then need to re-register if you want to join our scheme

What documents do I need to provide to evidence local connection?

  • Depending on what local connection criteria you meet you will need to provide the following
    • Evidence that you currently live in Rushmoor, and have done so for 12 months. This could be a tenancy agreement, a council tax bill
    • Evidence that you have lived in Rushmoor for 3 out of the last 5 years.This could be a tenancy agreement, a council tax bill
    • Evidence that you are a retired person, your accommodation is unsuitable, and why, and what essential medical or family support you will recieve. This could be an occupation health report. Proof that you have family in the borough, and why support they are going to provide and how. Why you cannot get that support in the area you currently live
    • Member of the UK Armed Forces. Proof of existing service, or discharge documents showing that you have left the UK Armed Forces within the last 5 years
    • Documents evidencing, for example birth certificates, that you have a mother/father/brother/sister in Rushmoor, and evidence that they currently live in Rushmoor and have done so for 5 years
    • Documents evidencing you are related to an individual in Rushmoor, 
    •  
    • Birth certificates
    • Tenancy agreements
    • Service documents for UK Armed Forces
    • Discharge documents for UK Armed Forces
    • If you are relying on a family member to provide you a local connection, you will need to evidence that they are your relative, such as birth certificate

How long will it take to have my application assessed?

  • It can take up to 6 weeks, but this may vary depending on demand, to have your application assessed. Once assessed you will be notified of the outcome, and given an effective date (joining date) based on the day you provided all the necessary documents